14-Day Return Policy (Excluding Items with Activated Software Update Subscriptions)
At Garage Diagnostic Tools, we strive to provide our customers with high-quality products and exceptional service. We understand that sometimes a product may not meet your expectations or requirements. Therefore, we have established a 14-day return policy to ensure your satisfaction with your purchase. Please review the following guidelines to understand the details of our return policy:
- Eligibility: All items, except those with activated software update subscriptions, are eligible for return within 14 days from the date of purchase.
- Condition of the Item: To qualify for a return, the item must be in its original condition, unused, undamaged, and in its original packaging. It should include all accessories, manuals, and any other materials provided with the product.
- Return Process: To initiate a return, please contact our customer support team within the 14-day period. They will guide you through the return process and provide you with a return authorization (RA) number. Returns without an RA number will not be accepted.
- Return Shipping: The customer is responsible for the cost of return shipping unless the item received was damaged, defective, or incorrect. We recommend using a reputable shipping service with tracking and insurance to ensure the safe return of the item.
- Refund or Exchange: Once we receive the returned item and verify its condition, we will process either a refund or an exchange, based on your preference. The refund will be issued to the original payment method used during the purchase.
- Exclusions: Items that have had their software update subscriptions activated are not eligible for return. This exclusion is due to the nature of software updates being activated and consumed upon use. Please ensure that you carefully review the activation of software update subscriptions before making a purchase.
- Non-Returnable Items: Certain items are non-returnable, including personalized or customized products, digital downloads, and items explicitly marked as non-returnable at the time of purchase.
- Restocking Fee: In some cases, a restocking fee may apply to returned items, particularly if the item is not in its original condition, packaging is damaged, or accessories are missing. The restocking fee will be deducted from the refund amount.
- Warranty: Our return policy is separate from any warranty provided with the product. If you encounter any issues covered under the product’s warranty, please refer to the warranty terms and contact our customer support team for assistance.
We value your satisfaction and aim to make the return process as smooth as possible. If you have any questions or require further clarification, please reach out to our customer support team, and they will be happy to assist you.
Note: This return policy is subject to change without prior notice. Please refer to our website or contact our customer support team for the most up-to-date information regarding our return policy.